Forming: Roles and Responsibilities
Get fit for purpose by gaining the clarity on roles and responsibilities required to meet your objectives
The Capability Gap
The absence of effective role and responsibility definition within teams poses significant problems and risks for team members, leaders and the entire organisation.
When roles and responsibilities are not clearly defined, team members face confusion and conflict.
This lack of clarity means that team leaders face challenges to empower, delegate and ensure accountability, and subsequently the purpose of the team can be lost.
As a result the organisation as a whole suffers from inefficiency, a lack of cross functional collaboration and potential failures in their key commercial priorities.
Learning Outcomes
- Explore why it’s critical to have clarity of roles and responsibilities and how your team is currently doing
- Define the end to end product journey through your team
- Understand who does what and where you need to collaborate
- Agree what will make ‘your boat’ go faster
- Identify the specific behavioural changes needed to align behind your common purpose
Workshop Format
Delivery tailored to participant level
90 mins – 3.5 hours
In person or virtual
25 participants
Indicative Workshop Content
Five Dysfunctions of a Team (Lencioni)
Team Collaboration Success Metrics
Will it make the boat go faster?
(Hunt-Davis & Beveridge)
Outcome-based Communication
Unforgettable Learning Experiences
In Their Shoes
See things differently
An entire team will answer business-critical questions – from the perspective of another team.
This allows participants to gain an impactful new perspective on the work of their peers. Participants then make specific requests and offers of support across teams.
Participants walk away with a clear set of actions and a greater appreciation of the interdependencies across the wider team
This allows participants to gain an impactful new perspective on the work of their peers. Participants then make specific requests and offers of support across teams.
Participants walk away with a clear set of actions and a greater appreciation of the interdependencies across the wider team
The Product Journey
End to end definition and clarity
Collectively learners map out the end to end “product journey” through the team, so that every step of the journey is defined in terms of the why, what, how and so what.
Once this has been done the participants then map themselves on to that journey, highlighting shared moments of hand-over and establishing where critical collaboration points sit.
Through this experience individual and collective ownership is defined.
Once this has been done the participants then map themselves on to that journey, highlighting shared moments of hand-over and establishing where critical collaboration points sit.
Through this experience individual and collective ownership is defined.
Knowing Me Knowing You
Build role knowledge and empathy
Learners move into small breakout groups and within their groups they then split into pairs.
Within these pairs each learner finds out about the other person’s role – what challenges people come to them for help with, the commercial outcomes they achieve, the ownership they take – each then each learner has to introduce their partner to the room as if they were a stakeholder who has been supported by them.
Empathy. Understanding. Clarity.
Within these pairs each learner finds out about the other person’s role – what challenges people come to them for help with, the commercial outcomes they achieve, the ownership they take – each then each learner has to introduce their partner to the room as if they were a stakeholder who has been supported by them.
Empathy. Understanding. Clarity.