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Forming: Roles and Responsibilities

Get fit for purpose by gaining the clarity on roles and responsibilities required to meet your objectives

Extraordinary Teams
Case Studies

The Capability Gap

The absence of effective role and responsibility definition within teams poses significant problems and risks for team members, leaders and the entire organisation.

When roles and responsibilities are not clearly defined, team members face confusion and conflict.

This lack of clarity means that team leaders face challenges to empower, delegate and ensure accountability, and subsequently the purpose of the team can be lost.

As a result the organisation as a whole suffers from inefficiency, a lack of cross functional collaboration and potential failures in their key commercial priorities.

Learning Outcomes

  • Explore why it’s critical to have clarity of roles and responsibilities and how your team is currently doing

  • Define the end to end  product journey through your team

  • Understand who does what and where you need to collaborate

  • Agree what will make ‘your boat’ go faster

  • Identify the specific behavioural changes needed to align behind your common purpose

Workshop Format

Delivery tailored to participant level

Delivery tailored to participant level

Length of session

90 mins – 3.5 hours

In person or virtual

In person or virtual

Number of participants

25 participants

Indicative Workshop Content

Five Dysfunctions of a Team (Lencioni)

Team Collaboration Success Metrics

Will it make the boat go faster?
(Hunt-Davis & Beveridge)

Outcome-based Communication

Unforgettable Learning Experiences

In Their Shoes

See things differently
An entire team will answer business-critical questions – from the perspective of another team.

This allows participants to gain an impactful new perspective on the work of their peers. Participants then make specific requests and offers of support across teams.

Participants walk away with a  clear set of actions and a greater appreciation of the interdependencies across the wider team

The Product Journey

End to end definition and clarity
Collectively learners map out the end to end “product journey” through the team, so that every step of the journey is defined in terms of the why, what, how and so what.

Once this has been done the participants then map themselves on to that journey, highlighting shared moments of hand-over and establishing where critical collaboration points sit.

Through this experience individual and collective ownership is defined.

Knowing Me Knowing You

Build role knowledge and empathy
Learners move into small breakout groups and within their groups they then split into pairs.

Within these pairs each learner finds out about the other person’s role – what challenges people come to them for help with, the commercial outcomes they achieve, the ownership they take – each then each learner has to introduce their partner to the room as if they were a stakeholder who has been supported by them.

Empathy. Understanding. Clarity.