Delivering Outcome-Based Feedback
Deliver messages with clarity and care to improve performance and build trust, without diluting feedback
The Capability Gap
Feedback is often perceived as a negative and risky experience which is actively avoided, or a chore rarely prioritised due to a lack of time and focus.
However, it is an essential stage of the Performance Management Cycle which needs to be conducted in order to empower, enable and motivate team members and, in doing so, build productive, accountable teams around their managers.
Building confidence and commitment around giving regular feedback creates clear development opportunities for team members to grow their impact and contribution. It also allows managers to work effectively and focus more on their goals.
Learning Outcomes
- Appreciate the importance of giving regular ‘growth’ feedback
- Adopt a positive mind-set when preparing for conversations
- Clearly deliver feedback without diluting the message
- Be firm, robust and clear as to expectations, whilst being caring and supportive of the person
- Effectively manage emotion or conflict
Workshop Format
Delivery tailored to participant level
90 mins – 3.5 hours
In person or virtual
25 participants
Indicative Workshop Content
Radical Candour (Scott)
Onion Model
Upward Trajectory Feedback Conversations
Tool 1: BOOST Growth Conversations
Tool 2: SBIO Developmental Feedback
Unforgettable Learning Experiences
Turn The Tables
Experience both sides of the table
This experience gives learners the opportunity to practise receiving the feedback that they have identified will be particularly challenging to accept.
Their peers will also benefit from stepping into the shoes of those trying to deliver such feedback, allowing them to empathise with the position of the feedback giver.
Via peer to peer learning and coaching, the learners are also able to identify their own personal development areas to focus on later in the session.
Their peers will also benefit from stepping into the shoes of those trying to deliver such feedback, allowing them to empathise with the position of the feedback giver.
Via peer to peer learning and coaching, the learners are also able to identify their own personal development areas to focus on later in the session.
Coaching Vignettes
A different perspective
Vignettes are character-based stories to recreate familiar workplace scenarios.
Participants approach the scenario from a new perspective, stimulating new thinking and solutions.
Participants can see the impact of behavioural choices in action and develop a deeper understanding of how to approach specific contexts with greater confidence.
Participants approach the scenario from a new perspective, stimulating new thinking and solutions.
Participants can see the impact of behavioural choices in action and develop a deeper understanding of how to approach specific contexts with greater confidence.
Forum Theatre
Build confidence in new skills
The epitome of how we help people to defy expectations. Forum Theatre is a highly immersive platform to try new skills and behaviours in a safe, supportive environment.
With real-time, constructive input from peers, we create realistic scenarios which help participants grow in stature and confidence.
Participants emerge from this session ready to create lasting change, with a renewed appreciation of the positive difference they can make.
With real-time, constructive input from peers, we create realistic scenarios which help participants grow in stature and confidence.
Participants emerge from this session ready to create lasting change, with a renewed appreciation of the positive difference they can make.