PCA Logo

Leading Career Conversations

Invest in the future of your team by creating the space to explore their aspirations within your firm

Managing Performance
Case Studies

The Capability Gap

People managers often find it challenging to engage in future-oriented, positive, and constructive career conversations with their team members. The temptation for managers is to focus on hierarchical “career progression” (i.e. promotions and new roles) which places emphasis on technical skills and means unrealistic promises are made that can’t always be kept.

This can lead to missed opportunities to engage, motivate and retain key talent within the team and organisation. In an increasingly competitive market, the expectation is high for progressive career management, and fast. People managers must proactively create space where team members can first focus on personal growth and development within their current role and beyond.

Learning Outcomes

  • Understand the role of a manager within career conversations

  • Develop active listening skills to understand others’ aspirations and goals within their role and beyond

  • Learn effective questioning techniques to help others reflect on their career paths and identify areas for growth

  • Support others to identify their own unique motivations and strengths

  • Deliver constructive feedback with care

Workshop Format

Delivery tailored to participant level

Delivery tailored to participant level

Length of session

90 mins – 3.5 hours

In person or virtual

In person or virtual

Number of participants

24 participants

Indicative Workshop Content

Autonomy – the difference in mindset

Radical Candour

Intrinsic motivation

Managing expectations

Mastery - Flow

Unforgettable Learning Experiences


Question for clarity
Questioning is a science and art in itself. Too often when trying to be outcome orientated we ‘push’ for answers using closed leading questions which direct the conversation to an unsatisfactory ending.

Applying the EFRO model in practice provides the opportunity to experiment with expansive, funnelling, reflective and open questions in order to ‘pull’ key data from stakeholders. Revealing this key data provides a stronger foundation for influence.

Forum Theatre

Build confidence in new skills
The epitome of how we help people to defy expectations. Forum Theatre is a highly immersive platform to try new skills and behaviours in a safe, supportive environment.

With real-time, constructive input from peers, we create realistic scenarios which help participants grow in stature and confidence.

Participants emerge from this session ready to create lasting change, with a renewed appreciation of the positive difference they can make.  

Active Listening

What’s below the surface?
People spend between 70%-80% of their day engaged in some form of communication, and about 55% of their time is devoted to listening. But how well do we really listen?

In this exercise, participants explore the three levels of listening to experience what it feels like to truly listen and be listened to.

By using only reflective questions, the focus is on the data participants are hearing from their partner rather than their own thoughts or preconceptions.