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Instructional Designer

RoleInstructional Designer
TeamProducts Team
Reports toHead of Learning Design
Purpose of the roleTo design unforgettable experiential learning experiences for new and existing clients. 
Salary band£45,000-£55,000 (FTE) dependent on experience
Working days3-5 days per week (subject to discussion)
2 to 3 days in the London office

About the Role

World class learning design is at the heart of our strategy for future growth. Our team of Instructional Designers are pivotal to our expanding capability to deliver exceptional custom and Ready to Learn designs for our clients. The role of Instructional Designer (ID) is a core member of the design process, engaging clients who are ready to embark on challenging learning journeys and producing extraordinary learning journeys to help them build their people’s future.

With experience working with a diverse range of clients and participants across sectors and indeed the globe, the ID confidently leads the design process with clients, from needs analysis and discovery through to design walkthroughs and the creation of facilitator briefing notes. Comfortably managing multiple complex projects is key to this role, as is an eye for detail when producing engaging learning materials. Collaboration is crucial for the ID, both with internal stakeholders and with our faculty network who will ultimately bring our learning materials to life.

The role is a blend of custom design projects and working with our Products team on expanding our Ready to Learn offering. PCA uses its expertise in experiential learning to design and deliver unforgettable learning experiences. Keeping ahead of learning trends with new, innovative learning methods, the Products Team are responsible for developing and managing all aspects of our design and delivery process.

You will need to demonstrate experience in Instructional Design ideally including global L&D and leadership development projects. We are looking for experience of designing in-person experiential learning programmes. You will be passionate about learning and design and creating real experiences.  You’ll be at your best quickly interpreting business needs and client briefs and turning them into extraordinary, creative learning solutions. You will ensure the design and creative deliverables are aligned to stakeholder expectations and executed within budget and deadlines by the Products Team.

Our client base is split across global corporates (Mastercard, Nestle, UBS etc) and leading global legal firms. Experience of designing for the legal sector is not essential, but advantageous.

Key Responsibilities

  • Support Client Relationship Directors and Account Managers by creating custom design content for impactful and compelling proposals and pitches for PCA and PCA Law clients
  • Build rapport and act as the trusted advisor for design throughout discovery and design
  • Draw on own diverse experience of learning design to create learning journeys including in person, virtual and blended.
  • Innovate new experiential products, for both virtual and in person delivery, based on deep understanding of client and participant needs
  • Own the design milestones of multiple and diverse custom blended learning journeys
  • Produce all engagement materials for client learning journeys, including slides, standardised facilitation notes, detailed design documents and briefing materials for the delivery teams
  • Collaborate with Account Managers and faculty to provide design and engagement materials on time
  • Share effective designs with other Instructional Designers in the Products Team to share best practice and design excellence
  • Work collaboratively with the PCA Productisation team to add to our Ready to Learn products library.

What capabilities and experience will a successful candidate have?

  • Experience designing complex design projects for a diverse range of clients across a variety of sectors, ideally including legal.
  • Ensure that all custom product documentation is readily available and accessible for project team member
  • Exceptional client relationship management to drive the design process through to completion
  • Deep understanding of Learning and Development theory, methods and learning / corporate culture trends
  • Excellent written and spoken communication skills
  • Desire to learn and curiosity for new methods and tools to enhance the learning experience
  • Attention to detail to ensure flawless engagement and supporting materials

Example Personal KPIs

  • Client satisfaction
  • Participant feedback on custom learning journey
  • Number of thought leadership pieces/events on legal leadership per quarter
  • Share one new method/experience with other Instructional Designers per quarter

Skills and competencies

  • Five or more years of experience as a senior-level instructional designer. Preference will be given to candidates who have experience designing leadership programmes and directing complex solutions for blended (digital on-demand, virtual, in-person and hybrid) learning products
  • Extensive experience of designing experiential in-person programmes
  • Excellent interpersonal skills to communicate the creative vision, concepts, ideas, and solutions clearly and effectively to stakeholders, internal teams, and clients
  • Excellent organisational and communication skills and the ability to manage multiple projects from concept to completion
  • A strong working knowledge of online and offline design process including experiential design methodology, knowledge of layouts, graphic fundamentals, typography & limitations of online and offline design work and attention to detail
  • The ability to storyboard or translate ideas to Instructional Designers and others, influencing external and internal stakeholders
  • Experience with design software and high degree of competency across Microsoft Office products suite and a range of productivity software.

Further details

  • Working days 3-5 days per week (to discuss), hybrid working between London office and home (2-3 days in the office as core pattern with additional days as needed for the role)
  • 7% employer pension
  • Private medical insurance
  • Base salary range £45,000-£55,000 (FTE) dependent on experience
  • 5% Company Performance Bonus and 5% Personal Performance Bonus (at the business’ discretion) normally paid in two 6 monthly stages